Contact Us

Open a help ticket

To open a Service Now help ticket, send email to oit_hpc@help.ncsu.edu.

Access the HPC-VCL

To request access to the HPC-VCL reservation, send email to oit_hpc@help.ncsu.edu. Note that HPC access is required before requesting HPC-VCL access.

Join the HPC mailing list

To receive announcements from HPC, please join the HPC Announcements Google Group.

User education and training

See the training events page for the latest announcements of workshops, office hours, or other events.

Request a consultation

For a personal consultation on best compute practices for scientific modeling, optimization of workflows, advice on optimization, parallelization, or debugging, or any other issues, email oit_hpc@help.ncsu.edu with a brief description of an agenda along with proposed scheduling dates. Consultations will be given at the Hillsborough Building.

Getting help

Before reporting a problem, check the news feed on the cluster status page to see if it may be a known or planned issue.

When emailing the help desk with errors, please include input commands and error messages, along with any environment variables or modules set in the path. For questions regarding runs, include the LSF JOBID, batch script submission file, and the output and error files.

See the getting started page for the Quick Start Tutorial and various FAQ.

Beyond Henry2

For projects that require resources beyond what is currently available on Henry2 and beyond what is feasible through the Partner Program, computational resources and expert consulting hours can be applied for through the NSF Extreme Science and Engineering Discovery Environment (XSEDE) program.

XSEDE Campus Champion allocations allow users to make small scale tests of their workflow on XSEDE resources to test for feasibility and performance in preparation for requesting a startup allocation or a full XSEDE allocation request. XSEDE allocations are for researchers who do not have access to local resources necessary for their work. HPC staff can help determine and document a user's need for resources beyond Henry2.

Contact an XSEDE Campus Champion at NC State to request more information about XSEDE resources or for help in applying for an allocation.