Open a help ticket
Access the HPC-VCL
To request access to the HPC-VCL reservation, send email to oit_hpc@help.ncsu.edu. Note that HPC access is required before requesting HPC-VCL access.
Join the HPC mailing list
To be added to the hpc mailing list, send email to mj2@lists.ncsu.edu with one line in the body: subscribe hpc
User education and training
See the training events page for the latest announcements of workshops, office hours, or other events.
Request a consultation
For a personal consultation on best compute practices for scientific modeling, optimization of workflows, advice on optimization, parallelization, or debugging, or any other issues, email oit_hpc@help.ncsu.edu with a brief description of an agenda along with proposed scheduling dates. Consultations will be given at the Hillsborough Building.
Getting help
Before reporting a problem, check the news feed on the cluster status page to see if it may be a known or planned issue.
When emailing the help desk with errors, please include input commands and error messages, along with any environment variables or modules set in the path. For questions regarding runs, include the LSF JOBID, batch script submission file, and the output and error files.
Beyond Henry2
For projects that require resources beyond what is currently available on Henry2 and beyond what is feasible through the Partner Program, computational resources and expert consulting hours can be applied for through the NSF Extreme Science and Engineering Discovery Environment (XSEDE) program.
XSEDE Campus Champion allocations allow users to make small scale tests of their workflow on XSEDE resources to test for feasibility and performance in preparation for requesting a startup allocation or a full XSEDE allocation request. XSEDE allocations are for researchers who do not have access to local resources necessary for their work. HPC staff can help determine and document a user's need for resources beyond Henry2.
Contact an XSEDE Campus Champion at NC State to request more information about XSEDE resources or for help in applying for an allocation.