NC State ResNet

Results of the 1998
Subscriber Survey


1998 Survey Respondent Demographics
Sample of 1998 Written Survey Comments

1. How did you find out about ResNet service?

Frequency Percent
Open House for prospective students 41 6.3
University Housing literature 221 34.1
Network & Communcation Services literature 171 26.3
New Student Orientation 48 7.4
Wolfwise 5 .8
A friend, before I came to campus 56 8.6
A friend on campus 90 13.9
Other 17 2.6
Total 649 100.0

2. Who installed your Ethernet adapter?

Total
Frequency
Total
Percent
Skill Level Percent Gender Percent
Novice Intermed. Advanced Female Male
It came preinstalled 100 15.4 25.0 18.9 8.9 19.0 13.7
I installed it myself 311 47.9 11.1 31.7 77.3 11.4 65.4
Hardware Services on campus 35 5.4 13.9 6.8 2.0 10.0 3.2
ResNet staff 32 4.9 8.3 7.4 .8 12.9 1.1
Off campus vendor 24 3.7 8.3 4.4 2.0 3.3 3.9
Family member 60 9.2 11.1 12.0 4.9 21.9 3.2
Friend 86 13.3 22.2 18.6 4.0 21.0 9.6
Other 1 .2 0 .3 0 .5 0
Total Frequency 649 649 36 336 247 210 439

3 Who installed or configured your software for use with ResNet?

Total
Frequency
Total
Percent
Skill Level Percent Gender Percent
Novice Intermed. Advanced Female Male
I installed it myself 391 60.2 36 336 247 25.2 77.0
Hardware Services on campus 21 3.2 36 336 247 7.6 1.1
ResNet staff 78 12.0 36 336 247 22.9 6.8
Off campus vendor 8 1.2 36 336 247 1.9 .9
Family member 34 5.2 36 336 247 14.3 .9
Friend 114 17.6 36 336 247 26.7 13.2
Other 3 .5 36 336 247 1.4 0
Total 649 100.0 36 336 247 210 439

4. Were you successful the first time installing/configuring the software?

Total
Frequency
Total
Percent
Skill Level Percent Gender Percent
Novice Intermed. Advanced Female Male
Yes 435 67.0 44.4 62.8 76.5 62.9 69.0
No 214 33.0 55.6 37.2 23.5 37.1 31.0
Total 649 100.0 36 336 247 210 439

5. The supplied documentation was sufficient to get me started using the service.

Frequency Percent Cum. Percent
Strongly Agree 126 19.4 19.4
Agree 313 48.2 67.6
Neutral 96 14.8 82.4
Disagree 65 10.0 92.4
Strongly Disagree 14 2.2 94.6
N/A--I didn't receive documentation 35 5.4 100.0
Total 649 100.0

6. With whom did you consult to get your ResNet connection to work?

Total
Frequency
Total
Percent
Skill Level Percent Gender Percent
Novice Intermed. Advanced Female Male
I didn't consult with anyone 187 28.8 5.6 18.0 48.2 8.6 38.5
A family member 38 5.9 2.8 8.2 2.8 9.5 4.1
Someone on my floor 111 17.1 19.4 16.4 17.8 10.5 20.3
A friend, other than
someone on my floor
107 16.5 19.4 19.9 10.9 23.3 13.2
A Computing Services or
ResNet consultant
203 31.3 52.8 36.6 31.3 47.1 23.7
Other 3 .5 0 .8 0 1.0 .2
Total 649 100.0 36 336 247 210 439

7. When I sought assistance with setting up my ResNet connection
I received help in a timely manner.

Frequency Percent
who asked
for help
Cum. Percent
who asked
for help
Total
Percent
Cum.
Percent
Strongly Agree 109 25.9 25.9 16.8 16.8
Agree 213 50.6 76.5 32.8 49.6
Neutral 57 13.5 90.0 8.8 58.4
Disagree 28 6.7 96.7 4.3 62.7
Strongly Disagree 14 3.3 100.0 2.2 64.9
N/A-I didn't request help 228
35.1 100.0
Total 649 100.0
100.0

8. The ResNet and Computing Services staff members who helped me were courteous.

Frequency Percent
who asked
for help
Cum. Percent
who asked
for help
Total
Percent
Cum.
Percent
Strongly Agree 182 43.9 43.9 28.0 28.0
Agree 173 41.7 85.6 26.7 54.7
Neutral 49 11.8 97.4 7.6 62.2
Disagree 8 1.9 99.3 1.2 63.5
Strongly Disagree 3 .7 100.0 .5 63.9
N/A--I didn't ask for help 234
36.1 100.0
Total 649 100.0
100.0

9. I feel confident that I can get answers to any
ResNet questions I may have through the resources available to me.

Frequency Percent Cum. Percent
Strongly Agree 191 29.4 29.4
Agree 320 49.3 78.7
Neutral 119 18.3 97.1
Disagree 17 2.6 99.7
Strongly Disagree 2 .3 100.0
Total 649 100.0 Mean = 1.95

10. I would recommend ResNet to a friend.

Frequency Percent Cum. Percent
Strongly Agree 456 70.3 70.3
Agree 172 26.5 96.8
Neutral 19 2.9 99.7
Disagree 2 .3 100.0
Strongly Disagree 0 0 100.0
Total 649 100.0 Mean = 1.33

11. Having ResNet service available influenced my decision to attend NC State.

Frequency Percent Cum. Percent
Strongly Agree 38 5.9 5.9
Agree 88 13.6 19.4
Neutral 274 42.2 61.6
Disagree 144 22.2 83.8
Strongly Disagree 105 16.2 100.0
Total 649 100.0 Mean = 3.29

12. Having ResNet service in my room has had a positive impact on my ability to get my course work done.

Frequency Percent Cum. Percent
Strongly Agree 431 66.4 66.4
Agree 168 25.9 92.3
Neutral 35 5.4 97.7
Disagree 6 .9 98.6
Strongly Disagree 9 1.4 100.0
Total 649 100.0 Mean = 1.45

13. While here at NC State I have used network access (in labs or via ResNet) to such a degree that it has hindered my academic success. (E.g. over use of multi-player games, MUDs, IRC, email, etc.)

Total
Frequency
Total
Percent
GPA Range Percent
0-.99 1-1.99 2.0-2.49 2.5-2.99 3.0-3.49 3.5-4.0
Strongly Agree 32 4.9 37.5 11.1 4.7 5.5 3.7 3.1
Agree 85 13.1 0 19.4 15.3 14.1 12.9 13.0
Neutral 146 22.5 12.5 25.0 29.4 20.3 21.5 19.3
Disagree 253 39.0 37.5 33.3 37.6 41.4 44.2 36.5
Strongly Disagree 133 20.5 12.5 11.1 12.9 18.8 17.8 28.1
Total Frequency 649 649 8 36 85 128 163 192

14. Having ResNet service available has increased the level of communication between other students and me.

Frequency Percent Cum. Percent
Strongly Agree 345 53.2 53.2
Agree 216 33.3 86.4
Neutral 62 9.6 96.0
Disagree 19 2.9 98.9
Strongly Disagree 7 1.1 100.0
Frequency 649 100.0 Mean=1.65

15. Having ResNet service available has increased the level of communication between my course instructors and me.

Frequency Percent Cum. Percent
Strongly Agree 229 35.3 35.3
Agree 273 42.1 77.3
Neutral 114 17.6 94.9
Disagree 27 4.2 99.1
Strongly Disagree 6 .9 100.0
Total 649 100.0 Mean = 1.93

16. Having ResNet service available has increased the level of communication between me and campus services staff (e.g. Housing, Registration & Records, Career Services, etc.).

Frequency Percent Cum. Percent
Strongly Agree 156 24.0 24.0
Agree 206 31.7 55.8
Neutral 210 32.4 88.1
Disagree 64 9.9 98.0
Stongly Disagree 13 2.0 100.0
Total 649 100.0 Mean = 2.34

17. What do you use ResNet service for?
Twice a day
or more
About once a day At least
once a week
Less than
once a week
Never
email Percent 89.2 8.8 1.1 .5 .5
Cum. Percent 89.2 98.0 99.1 99.5 100.0
Web Browsing Percent 74.6 17.6 6.3 1.2 .3
Cum. Percent 74.6 92.1 98.5 99.7 100.0
Usenet News Percent 6.3 8.6 12.6 26.5 45.9
Cum. Percent 6.3 14.9 27.6 54.1 100.0
Online Chat Percent 6.5 6.6 11.4 25.3 50.2
Cum. Percent 6.5 13.1 24.5 49.8 100.0
School related
research
Percent 17.6 20.8 43.9 16.9 .8
Cum. Percent 17.6 38.4 82.3 99.2 100.0
Maintain
personal webpages
Percent 4.6 3.7 14.5 25.0 52.2
Cum. Percent 4.6 8.3 22.8 47.8 100.0
Server on ResNet Percent 12.5 8.8 10.5 16.2 52.1
Cum. Percent 12.5 21.3 31.7 47.9 100.0
Games Percent 12.5 10.9 15.7 32.0 28.8
Cum. Percent 12.5 23.4 39.1 71.2 100.0
Other

18. How often do you use ResNet service on an average day?

Frequency Percent Cum. Percent
9 or more hours a day 56 8.6 8.6
5-8 hours a day 83 12.8 21.4
3-5 hours a day 249 38.4 59.8
1-2 hours a day 226 34.8 94.6
Less than 1 hour a day 35 5.4 100.0
Total 649 100.0

19. What features would you like to see made available on ResNet? Which would you be willing to pay a little extra for?

Would be willing to pay extra for Would use if available Would not use
Direct access to Unity file space (mapped local drive/folder) Percent 11.4 77.5 11.1
Cum. Percent 11.4 88.9 100.0
Print services available at 24-hour desks Percent 13.4 46.2 40.4
Cum. Percent 13.4 59.6 100.0
Scanning services Percent 29.1 53.3 17.6
Cum. Percent 29.1 82.4 100.0
Access to similar applications available in Unity labs Percent 22.2 66.6 11.2
Cum. Percent 22.2 88.8 100.0
Other

20. How often do you use a computer lab? (This question was misvalued in the script; while more options were given, only two vaules were used.)

Frequency Percent Cum. Percent
Never 66 10.2 10.2
1 or more times a semester 583 89.8 100.0
Total 649 100.0

21. Which campus computer lab do you use most frequently?

Frequency Percent Cum. Percent
I never use a campus lab 60 9.2 9.2
Unity lab in residence hall 196 30.2 39.4
Unity lab elsewhere 93 14.3 53.8
Eos engineering lab 223 34.4 88.1
Other departmental lab 77 11.9 100.0
Total 649 100.0

22. How do you rate your computer skill?

Frequency Percent Cum. Percent
Novice 36 5.5 5.5
Intermediate 366 56.4 61.9
Advanced 247 38.1 100.0
Total 649 100.0 Mean = 2.33

23. What kind of computer do you own?

Frequency Percent Cum. Percent
Intel-compatible 610 94.0 94.0
Macintosh 35 5.4 99.4
Other 4 .6 100.0
Total 649 100.0

24. What is your primary operating system?

Frequency Percent of Platform Percent of All Cum. Percent
Windows 95 553 90.5 85.2 85.2
NT 26 4.3 4.0 89.2
3.1x 16 2.6 2.5 91.7
Linux 16 2.6 2.5 94.1
Macintosh OS 8.x 20 64.5 3.1 97.2
OS 7.5.3 - 7.6 7 22.6 1.1 98.3
OS 7.0 - 7.5.2 4 12.9 .6 98.9

Other 5
.8 99.7
Not sure 2
.3 100.0
Total 649
100.0

25. From where did you buy your Ethernet card?

Frequency Percent Cum. Percent
It came preinstalled 110 16.9 16.9
NCSU Bookstore 210 32.4 49.3
Computer store (e.g. CompUSA) 116 17.9 67.2
Electronics store (e.g. Best Buy) 63 9.7 76.9
Office supply store (e.g. OfficeMax) 9 1.4 78.3
mail order or online catalog 52 8.0 86.3
From a friend 66 10.2 96.5
Not sure 23 3.5 100.0
Total 649 100.0

26. Do you use your ResNet connection for a desktop or portable computer?

Frequency Percent Cum. Percent
Desktop 612 94.3 94.3
Portable 37 5.7 100.0
Total 649 100.0

27. How many semesters have you lived on campus?

Frequency Percent Cum. Percent
One 36 5.5 5.5
Two 334 51.5 57.0
Three 21 3.2 60.2
Four 175 27.0 87.2
Five 10 1.5 88.8
Six 48 7.4 96.1
Seven 3 .5 96.6
Eight 14 2.2 98.8
Nine 2 .3 99.1
Ten 3 .5 99.5
Eleven 1 .2 99.7
Twelve 2 .3 100.0
More than 12 0 .0 100.0
Total 649 100.0 Mean = 3.11

28. Do you plan to subscribe to ResNet next semester?

Frequency Percent Cum. Percent
Yes, definitely 426 65.6 65.6
Yes, probably 39 6.0 71.6
No, I'm staying in a ResNet wired residence, but don't plan to subscribe 0 .0 71.6
No, I'm graduating 11 1.7 73.3
No, I'm not returning to NC State 11 1.7 75.0
No, I'm moving off campus 155 23.9 98.9
No, I'm moving to a non-ResNet ready hall 7 1.1 100.0
Total 649 100.0

29. How many hours do you study in your room each week?

Frequency Percent Cum. Percent
None 12 1.8 1.8
1-3 hours 131 20.2 22.0
4-6 hours 244 37.6 59.6
7-9 hours 123 19.0 78.6
10 or more hours 139 21.4 100.0
Total 649 100.0

30. A sample of comments written in response to the invitation:
Feel free to add comments about ResNet or any of the above questions.
(All comments totaled 14 single-spaced pages.)

Demographics of Survey Respondents

Building

Frequency Percent
of
Respondents
Percent of
ResNet
Subscribers
in Building
Alexander Hall 11 1.7 1.8
Avent Ferry Complex 28 4.3 5.6
Bagwell Hall 22 3.4 3.3
Becton Hall 22 3.4 3.9
Berry Hall 4 .6 .9
Bragaw Hall 119 18.3 18.6
Gold Hall 9 1.4 1.2
Lee Hall 1 .2 .0
North Hall 7 1.1 .9
Owen Hall 40 6.2 7.5
Sullivan Hall 195 30.0 23.4
Syme Hall 22 3.4 4.1
Tucker Hall 31 4.8 6.3
Turlington Hall 18 2.8 3.9
Watauga Hall 6 .9 1.2
Welch Hall 6 .9 .8
Wood Hall 72 11.1 10.7
Fraternity Court 36 5.5 6.2
Total 649 100.0

Building Region

Frequency Percent
of
Respondents
Percent of
ResNet
Subscribers
in Region
East Campus 198 30.5 32.5
Central Campus 100 15.4 19.4
West Campus 315 48.5 41.9
Fraternity Court 36 5.5 6.2
Total 649 100.0

Gender

Frequency Percent Percent of all
ResNet subscribers
Female 210 32.4 31.0
Male 439 67.6 69.0
Total 649 100.0 100.0

Race

Frequency Percent Cum. Percent
White 586 90.3 90.3
American Indian/Alaskan Native 4 .6 90.9
African American 26 4.0 94.9
Asian or Pacific Islander 25 3.9 98.8
Hispanic 8 1.2 100.0
Total 649 100.0

University Classification

Frequency Percent Cum. Percent
Frosh 232 35.7 35.7
Sophomore 229 35.3 71.0
Junior 134 20.6 91.6
Senior 43 6.6 98.2
Ag. Inst. 28+ hours 1 .2 98.4
Master's 10 1.5 100.0
Total 649 100.0

GPA Range
Mean GPA of Housing Survey Respondent: 3.05
Mean GPA of Housing ResNet Subscribers: 2.95
Mean GPA of Housing Residents: 2.80
(GPAs were not available for Fraternity Court residents)

Frequency Percent Valid Percent Cum. Percent
Valid 0 - .99 8 1.2 1.3 1.3
1 - 1.99 36 5.5 5.9 7.2
2 - 2.49 85 13.1 13.9 21.1
2.5 - 2.99 128 19.7 20.9 42.0
3 - 3.49 163 25.1 26.6 68.6
3.5 - 4 192 29.6 31.4 100.0
Total 612 94.3 100.0
Missing System Missing 37 5.7

Total 37 5.7

Total 649 100.0


College

Frequency Percent
Ag. & Life Sciences 96 14.8
Design 14 2.2
Education and Psychology 16 2.5
Engineering 292 44.9
Forest Resources 20 3.1
Humanites and Social Sciences 46 7.1
Physical and Mathmathetical Sciences 35 5.4
Textiles 20 3.1
Management 47 7.2
First Year College 63 9.7
Total 649 100.0


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