NC State ResNet

Results of the 1999
Subscriber Survey

1999 Survey Written Comments

1-How did you find out about ResNet

Frequency Percent
Open House 109 11.9
Housing Literature 317 34.7
Telecom Literature 179 19.6
Orientation 110 12.0
Wolfwise 3 .3
A friend, before coming to campus 84 9.2
A friend, after arriving to campus 84 9.2
Other (See remarks) 27 3.0
Total 913 100.0

2-Who installed your Ethernet adapter

Frequency Percent
It was pre-installed 173 18.9
Installed it myself 422 46.2
Hardware Services 36 3.9
ResNet staff 82 9.0
Off-campus vendor 28 3.1
Family member 81 8.9
A friend 90 9.9
Other (See remarks) 1 .1
Total 913 100.0

3-Who installed or configured your software for use with ResNet

Frequency Percent
I configured it myself 499 54.7
Hardware Services 35 3.8
ResNet staff 161 17.6
Off-campus vendor 15 1.6
Family member 58 6.4
A friend 142 15.6
Other (See remarks) 3 .3
Total 913 100.0

4-Were you successful the first time installing/configuring the software

Frequency Percent
Yes 698 76.5
No 215 23.5
Total 913 100.0

5-The supplied documentation was sufficient to get me started using the service.

Frequency Percent Cum.
Percent
Strongly Agree 182 19.9 19.9
Agree 414 45.3 65.3
Neutral 128 14.0 79.3
Disagree 86 9.4 88.7
Strongly Disagree 22 2.4 91.1
N/A-I did not use online or printed docs. 81 8.9 100.0
Total 913 100.0

6-With whom did you consult to get your ResNet connection to work

Frequency Percent Cum. Percent
I didn't consult with anyone 330 36.1 36.1
Family member 61 6.7 42.8
Someone on my floor 118 12.9 55.8
A friend, other than someone on my floor 106 11.6 67.4
A Computing Services or ResNet staff member 294 32.2 99.6
Other (See remarks) 4 .4 100.0
Total 913 100.0

7-When I sought assistance with setting up my ResNet connection I received help in a timely manner.

Frequency Percent
who asked
for help

Cum. Percent
who asked
for help

Total
Percent
Cum.
Percent
Strongly Agree 129 23.5 23.5 14.1 14.1
Agree 265 48.3 71.8 29.0 43.2
Neutral 81 14.8 86.6 8.9 52.0
Disagree 53 9.7 96.3 5.8 57.8
Strongly Disagree 21

3.8

100.0

2.3 60.1
N/A--I didn't request help 364 39.9 100.0
Total 913 100.0 100.0

8-The ResNet and Computing Services staff members who helped me were courteous.

Frequency Percent
who asked
for help
Cum. Percent
who asked
for help
Total
Percent
Cum.
Percent
Strongly Agree 229 41.7 41.7 25.1 25.1
Agree 231

42.1

83.8 25.3 50.4
Neutral 71 12.9 96.7 7.8 58.2
Disagree 11 2.0 98.7 1.2 59.4
Strongly Disagree 7 1.3 100.0 .8 60.1
N/A--I didn't request help 364 39.9 100.0
Total 913 100.0 100.0

9-I feel confident that I can get answers to any ResNet questions I may have through the resources available to me.

Frequency Percent Cum. Percent
Strongly Agree 235 25.7 25.7
Agree 453 49.6 75.4
Neutral 166 18.2 93.5
Disagree 50 5.5 99.0
Strongly Disagree 9 1.0 100.0
Total 913 100.0

10-I would recommend ResNet to a friend

Frequency Percent Cum. Percent
Strongly Agree 629 68.9 68.9
Agree 250 27.4 96.3
Neutral 27 3.0 99.2
Disagree 4 .4 99.7
Strongly Disagree 3 .3 100.0
Total 913 100.0

11-Having ResNet service available influenced my decision to attend NC State.

Frequency Percent Cum. Percent
Strongly Agree 58 6.4 6.4
Agree 124 13.6 19.9
Neutral 368 40.3 60.2
Disagree 211 23.1 83.4
Strongly Disagree 152 16.6 100.0
Total 913 100.0

12-Having ResNet service available influenced my decision to live on campus.

Frequency Percent Cum. Percent
Strongly Agree 240 26.3 26.3
Agree 270 29.6 55.9
Neutral 209 22.9 78.8
Disagree 121 13.3 92.0
Strongly Disagree 73 8.0 100.0
Total 913 100.0

13-Having ResNet service in my room has had a positive impact on my ability to get my course work done.

Frequency Percent Cum. Percent
Strongly Agree 574 62.9 62.9
Agree 251 27.5 90.4
Neutral 57 6.2 96.6
Disagree 20 2.2 98.8
Strongly Disagree 11 1.2 100.0
Total 913 100.0

14-While here at NC State I have used network access (in labs or via ResNet) to such a degree that it has hindered my academic success. (E.g. over use of multi-player games, MUDs, IRC, email, etc.)

Frequency Percent Cum. Percent
Strongly Agree 60 6.6 6.6
Agree 112 12.3 18.8
Neutral 190 20.8 39.6
Disagree 357 39.1 78.8
Strongly Disagree 194 21.2 100.0
Total 913 100.0

15-Having ResNet service available has increased the level of communication between other students and me.

Frequency Percent Cum. Percent
Stongly Agree 489 53.6 53.6
Agree 304 33.3 86.9
Neutral 75 8.2 95.1
Disagree 33 3.6 98.7
Strongly Disagree 12 1.3 100.0
Total 913 100.0

16-Having ResNet service available has increased the level of communication between my course instructors and me.

Frequency Percent Cum. Percent
Strongly Agree 328 35.9 35.9
Agree 414 45.3 81.3
Neutral 128 14.0 95.3
Disagree 35 3.8 99.1
Strongly Disagree 8 .9 100.0
Total 913 100.0

17-Having ResNet service available has increased the level of communication between me and campus services staff (e.g. Housing, Registration & Records, Career Services, etc.).

Frequency Percent Cum. Percent
Strongly Agree 230 25.2 25.2
Agree 313 34.3 59.5
Neutral 268 29.4 88.8
Disagree 84 9.2 98.0
Strongly Disagree 18 2.0 100.0
Total 913 100.0

18-What do you use ResNet service for?
Twice a day or more
About once
a day
At least once a week
Less than once a week
Never
email Percent
90.7
8.0
.8
.1
.4
Cum. Percent
90.7
98.7
99.5
99.6
100.0
Web browsing Percent
82.0
12.7
4.5
.7
.1
Cum. Percent
82.0
94.7
99.2
99.9
100.0
Telnet Percent
23.8
19.6
28.1
19.8
100.0
Cum. Percent
23.8
43.4
71.5
91.3
100.0
Usenet news groups Percent
4.7
6.9
8.8
19.2
60.5
Cum. Percent
4.7
11.6
20.4
39.5

100.0

Pesonal messaging (ICQ, IM) Percent
67.7
9.1
5.7
5.0
12.5
Cum. Percent
67.7
76.8
82.5
87.5
100.0
Chat rooms (IRC) Percent
7.3
3.0
9.3
24.2
56.2
Cum. Percent
7.3
10.3
19.6
43.8
100.0
School-related research Percent
22.5
20.9
41.4
14.8
.4
Cum. Percent
22.5
43.4
84.8
99.6
100.0
Maintain a web page/site Percent
7.9
5.0
11.0
22.5
53.7
Cum. Percent
7.9
12.9
23.9
46.3
100.0
Maintain a server on ResNet (file sharing, ftp, http) Percent
14.1
6.4
8.0
15.0
56.5
Cum. Percent
14.1
20.5
28.5
43.5
100.0

Games

Percent
14.8
12.0
15.7
27.1
30.4
Cum. Percent
14.8
26.8
42.5
69.6
100.0
Other (List of written comments)


19-How much do you use ResNet daily

Frequency Percent Cum. Percent
9 or more hours a day 172 18.8 18.8
5-8 hours a day 155 17.0 35.8
3-5 hours a day 328 35.9 71.7
1-2 hours a day 225 24.6 96.3
< 1 hour a day 33 3.6 100.0
Total 913 100.0

20a-Direct access to Unity/Eos files pace

Frequency Percent Reverse
Cum. Percent
Not at all useful--1 20 2.2 100.0
Only a little useful--2 66 7.2 97.8
Useful--3 229 25.1 90.6
Very useful--4 201 22.0 65.5
Extremely useful--5 397 43.5 43.5
Total 913 100.0

20b-Access to applications like those in labs

Frequency Percent Reverse Cum. Percent
Not at all useful--1 24 2.6 100.0
Only a little useful--2 57 6.2 97.3
Useful--3 203 22.2 91.1
Very useful--4 200 21.9 68.9
Extremely useful--5 429 47.0 47.0
Total 913 100.0

20c-Printing services at 24-hour desks

Frequency Percent Reverse
Cum. Percent
Not at all useful--1 108 11.8 100.0
Only a little useful--2 166 18.2

88.2

Useful--3 232 25.4 70.0
Very useful--4 148 16.2 44.6
Extremely useful--5 259 28.4

28.4

Total 913 100.0

20d-Scanning services

Frequency Percent Reverse
Cum. Percent
Not at all useful--1 62 6.8

100.0

Only a little useful--2 112 12.3 93.2
Useful--3 269 29.5

80.9

Very useful--4 183 20.0 51.4
Extremely useful--5 287 31.4 31.4
Total 913 100.0

 

20e-Listing of other services you would like to see ResNet offer

21-How often do you use a lab

Frequency Percent Cum. Percent
9 or more times per week 29 3.2 3.2
6-8 times per week 19 2.1 5.3
3-5 times per week 97 10.6 15.9
1-2 times per week 232 25.4 41.3
1-2 times per month 243 26.6 67.9
1-2 times per semester 200 21.9 89.8
Never 93 10.2 100.0
Total 913 100.0

22-Which lab do you use most

Frequency Percent Cum. Percent
Never use a campus lab 90 9.9 9.9
Unity lab in residence halls 309 33.8 43.7
Unity lab elsewhere 131 14.3 58.1
Eos lab 231 25.3 83.4
Other departmental lab 152 16.6 100.0
Total 913 100.0

23-What time of day do use lab most

Frequency Percent
Never use campus labs 102 11.2
5 - 8 a.m. 8 .9
8 a.m. - noon 133 14.6
noon - 5 p.m. 288 31.5
5 -11 p.m. 293 32.1
11 p.m. - 5 a.m. 89 9.7
Total 913 100.0

24a-Would it be helpful to have more assistance in labs

Frequency Percent Valid Percent
Yes 417 45.7 45.7
No 60 6.6 6.6
Neutral 436 47.8 47.8
Total 913 100.0 100.0

24b-Would it be helpful to have assistance after business hours

Frequency Percent Cum. Percent
Yes 444 48.6 48.6
No 27 3.0 51.6
Neutral 442 48.4 100.0
Total 913 100.0

25-Have you accessed CBT courses

Frequency Percent Cum. Percent
Yes, frequently (>10 times) 5 .5 .5
Yes, a few times (2-10 times) 34 3.7 4.3
Yes, once 44 4.8 9.1
No, I have not used CBT 244 26.7 35.8
No, I was not aware of CBT 586 64.2 100.0
Total 913 100.0

26-I have received sufficient basic computer training

Frequency Percent Cum Percent
Strongly Agree 240 26.3 26.3
Agree 389 42.6 68.9
Neutral 211 23.1 92.0
Disagree 49 5.4 97.4
Strongly Disagree 24 2.6 100.0
Total 913 100.0

27-I would like to see computer workshops offered

Frequency Percent Cum. Percent
Strongly Agree 86 9.4 9.4
Agree 229 25.1 34.5
Neutral 482 52.8 87.3
Disagree 89 9.7 97.0
Strongly Disagree 27 3.0 100.0
Total 913 100.0

28-How do you rate your computer skill level

Frequency Percent Cum. Percent
Novice 54 5.9 5.9
Intermediate 485 53.1 59.0
Advanced 374 41.0 100.0
Total 913 100.0

29-What kind of computer do you have

Frequency Percent
Intel-compatible 890 97.5
Macintosh 22 2.4
Other 1 .1
Total 913 100.0

30-What is your primary OS

Frequency Percent Cum. Percent
Windows 95 337 36.9 36.9
Windows 98 498 54.5 91.5
Windows NT 31 3.4 94.9
Linux 25 2.7 97.6
Macintosh 8.x 16 1.8 99.3
Macintosh 7.5.3 - 7.6 2 .2 99.6
OS/2 2 .2 99.8
Other 2 .2 100.0
Total 913 100.0

31-Where did you buy your NIC

Frequency Percent Cumulative Percent
Came preinstalled 202 22.1 22.1
NCSU Bookstore 289 31.7 53.8
Computer store (CompUSA, etc.) 133 14.6 68.3
Electronics store (BestBuy, etc.) 103 11.3 79.6
Office supply store (OfficeMax, etc.) 14 1.5 81.2
Catalog or online mail order 76 8.3 89.5
From a friend 66 7.2 96.7
Not sure 30 3.3 100.0
Total 913 100.0

32-Do you use ResNet with a portable or desktop

Frequency Percent
Desktop 837 91.7
Portable 76 8.3
Total 913 100.0

33-How many semesters have you lived on campus

Frequency Percent Cum. Percent
1 41 4.5 4.5
2 451 49.4 53.9
3 31 3.4 57.3
4 258 28.3 85.5
5 12 1.3 86.9
6 81 8.9 95.7
7 4 .4 96.2
8 21 2.3 98.5
9 2 .2 98.7
10 7 .8 99.5
11 1 .1 99.6
More than twelve 4 .4 100.0
Total 913 100.0

34-Do you plan to subscribe next year

Frequency Percent Cum. Percent
Yes, definitely 599 65.6 65.6
Yes, probably 47 5.1 70.8
No, I'm graduating 12 1.3 72.1
No, I'm not returning to NCSU 22 2.4 74.5
No, I'm moving off campus 232 25.4 99.9
No, I'm staying on campus, but won't subscribe 1 .1 100.0
Total 913 100.0

35-How many hours do you study in your room each week

Frequency Percent Cum. Percent
10 or more hours 207 22.7 22.7
7-9 hours 172 18.8 41.5
4-6 hours 314 34.4 75.9
1-3 hours 197 21.6 97.5
None 23 2.5 100.0
Total 913 100.0

 

36-Response to the opportunity to
"Feel free to add comments below about ResNet or any of the above questions."

Gender

Frequency Percent
F 330 36.1
M 583 63.9
Total 913 100.0

Race

Frequency Percent Valid Percent
Valid White 787 86.2 86.3
Native American/Alaskan 5 .5 .5
African American 64 7.0 7.0
Asian/Pacific Island 46 5.0 5.0
Hispanic 10 1.1 1.1
Total 912 99.9 100.0
Missing Not Available 1 .1
Total 913 100.0

Class--From Reg/Rec, as of 7/99

Frequency Percent
01 1 .1
02 1 .1
DR 1 .1
FR 110 12.0
JR 274 30.0
MR 3 .3
SO 394 43.2
SR 129 14.1
Total 913 100.0

College

Frequency Percent
CALS 158 17.3
SOD 14 1.5
CEP 25 2.7
COE 396 43.4
CFR 24 2.6
CHASS 64 7.0
PAMS 59 6.5
COT 54 5.9
COM 52 5.7
FYC 67 7.3
Total 913 100.0
Housing Region

Frequency Percent
West 377 41.3
Central 182 19.9
East 305 33.4
Fraternity Court 33 3.6
No Info
14 1.5
E.S. King Village 2 .2
Total 913 100.0

ResNet preference in UH data

Frequency Percent
N/A (Fraternity Court) 33 3.6
No 27 3.0
Maybe 59 6.5
Yes 794 87.0
Total 913 100.0

 


NC State ResNet/ Last updated 14Nov00 by ResNet