ResNet

ResNet Survey Results -- Spring 2002

for computer owners

see also:
results from non-computer owners
original survey form

open-ended comments

1 Where do you live? n=980 % of respondents % of related answer
Residence Hall 945 96.43 %  

Alexander

20 2.04 % 2.12 %

Avent Ferry

45 4.59 % 4.76 %

Bagwell

20 2.04 % 2.12 %

Becton

32 3.27 % 3.39 %

Berry

7 0.71 % 0.74 %

Bowen

58 5.92 % 6.14 %

Bragaw

91 9.29 % 9.63 %

Carroll

65 6.63 % 6.88 %

Gold

7 0.71 % 0.74 %

Lee

146 14.90 % 15.45 %

Metcalf

57 5.82 % 6.03 %

North

18 1.84 % 1.90 %

Owen

54 5.51 % 5.71 %

Sullivan

138 14.08 % 14.60 %

Syme

29 2.96 % 3.07 %

Tucker

41 4.18 % 4.34 %

Turlington

32 3.27 % 3.39 %

Watauga

8 0.82 % 0.85 %

Welch

9 0.92 % 0.95 %

Wood

68 6.94 % 7.20 %
Greek Court 35 3.57 %  
2 Who installed your Ethernet Network Adapter? n=980 % of respondents % of related answer
It came preinstalled 469 47.86 %  
I installed it myself 359 36.63 %  
Someone else installed it 152 15.51 %  

ResNet Technician

20 2.04 % 13.16 %

Off-campus vendor

11 1.12 % 7.24 %

Friend / Roommate / Suitemate

66 6.73 % 43.42 %

Family member

55 5.61 % 36.18 %
3 From where did you purchase your Ethernet network card? n=980 % of respondents % of related answer
It came preinstalled 458 46.73 %  
I bought it somewhere 483 49.29 %  

NCSU Bookstores

112 11.43 % 23.79 %

Computer Store

104 10.61 % 21.53 %

Electronics Store

147 15.00 % 30.43 %

Office Supply Store

26 2.65 % 5.38 %

Catalog or Online

60 6.12 % 12.42 %

Friend

34 3.47 % 7.04 %
Not Sure 36 3.98 %  
4 With whom did you consult to get your ResNet connection to work? n=980 % of respondents % of related answer
No one 602 61.43 %  
Someone 378 38.57 %  

Family member

98 10.00 % 25.93 %

Someone on my floor, including roommate or suitemate

114 11.63 % 30.16 %

Friend not living on my floor

73 7.45 % 19.31 %

Help Desk

43 4.39 % 11.38 %

ResNet Staff

47 4.80 % 12.43 %

Other

3 0.31 % 0.79 %
5 Having ResNet service available influenced my decision to live on campus n=980 % of respondents % of related answer
Agree to some extent 535 54.59 %  

strongly agree

189 19.29 % 35.33 %

agree

346 35.31 % 64.67 %
neutral 294 30.00 %  
disagree 100 10.20 %  
strongly disagree 51 5.20 %  
6 Having ResNet service in my room has had a positive impact on my ability to get my course work done. n=980 % of respondents % of related answer
Agree to some extent 910 92.86 %  

strongly agree

663 67.65 % 72.86 %

agree

247 25.20 % 27.14 %
neutral 49 5.00 %  
disagree 13 1.33 %  
strongly disagree 8 0.82 %  
7 While here at NC State I have used computer network access to such a degree that it has hindered my academic success. (e.g. over use of multi-player games, AIM, IRC, email, etc.) n=980 % of respondents % of related answer
Agree to some extent 238 24.29 %  

strongly agree

54 5.51 % 22.69 %

agree

184 18.78 % 77.31 %
neutral 263 26.84 %  
disagree 330 33.67 %  
strongly disagree 149 15.20 %  
8 How much do you use ResNet service on an average day? n=980 % of respondents cumulative %
less than one hour 11 1.12 % 100 %
1-2 hours 139 14.18 % 98.88 %
3-5 hours 378 38.57 % 84.69 %
5-8 hours 220 22.45 % 46.12 %
9 or more hours 232 23.67 % 23.67 %
9 How many computers do you have connected to ResNet? n=980 % of respondents  
1 900 91.84 %  
2 68 6.94 %  
3 6 0.61 %  
4 3 0.31 %  
5 0 0.00 %  
6 0 0.00 %  
more than 6 3 0.31 %  
10 What kind of computer(s) do you use on ResNet? n=980 % of respondents  
Intel Compatible 948 96.73 %  
Macintosh 21 2.14 %  
Both 10 1.02 %  
Other 1 0.10 %  

UNIX

1  
11 What is the primary operating system that you use? n=980 % of respondents % of related answer
Windows 941 96.02 %  

95

12 1.22 % 1.28 %

98

292 29.80 % 31.03 %

Me

242 24.69 % 25.72 %

NT

5 0.51 % 0.53 %

2000

133 13.57 % 14.13 %

XP

257 26.22 % 27.31 %
Linux 13 1.33 %  
Macintosh 22 2.24 %  

OS X

11 1.12 % 50.00 %

OS 9

10 1.02 % 45.45 %

OS 8 or below

1 0.10 % 4.55 %
Not Sure 4 0.41 %
12 Do you use your ResNet connection for a desktop or portable computer(s)? n=980 % of respondents

% with laptop

Desktop 756 77.14 %  
Portable (laptop, notebook, etc.) 176 17.96 % 22.86 %
Both 48 4.910 %  
13 When you have needed help with computing problems while at NC State, from whom have you received assistance? n=980 % of respondents % of respondents needing help who used this source (average % of time used)
I haven't needed help 509 51.94 %  
I have needed help 471 48.06 %  

ResNet Technician

139 14.18 % 29.51 % (9.40 %)

IT Help Desk

117 11.94 % 24.84 % (9.97 %)

College/Departmental Help Desk

21 2.14 % 4.46 % (1.19 %)

Roommate / Suitemate

245 25.00 % 52.02 % (23.01 %)

Friend

341 34.80 % 72.40 % (39.00 %)

Family Member

136 13.88 % 28.87 % (10.59 %)

Professor / TA

19 1.94 % 4.03 % (1.11 %)

Off campus vendor or help desk

49 5.00 % 10.40 % (3.62 %)

Other

24 2.45 % 5.10 % (2.73 %)
14 How many hours do you study in your room each week? n=980 % of respondents  
none 34 3.47 %  
1-3 hours 298 30.41 %  
4-6 hours 352 35.92 %  
7-9 hours 166 16.94 %  
10 or more hours 130 13.27 %  
15 How often do you use a computer lab? n=980 % of respondents % of related answer
never 73 7.45 %  
sometimes 907 92.55 %  

1-2 times per semester

233 23.78 % 25.69 %

1-2 times per month

295 30.10 % 32.52 %

1-2 times per week

242 24.69 % 26.68 %

3-5 times per week

101 10.31 % 11.14 %

6-8 times per week

25 2.55 % 2.76 %

9 or more times per week

11 1.12 % 1.21 %
16 Which computer lab do you use most frequently? n=980 % of respondents % of related answer
I don't use labs 62 6.33 %  
Residence Hall Unity Lab 493 50.31 %  

Avent Ferry

24 2.45 % 4.87 %

Bagwell

46 4.69 % 9.33 %

Sullivan

218 6.73 % 44.22 %

Tucker

190 19.39 % 38.54 %

North

15 1.53 % 3.04 %
Other Unity Lab 104 10.61 %  

DH Hill

66 6.73 % 63.46 %

Laundry

38 3.88 % 36.54 %

ESKV

0 0.00 % 0.00 %
Eos Lab 135 13.78 %  
College Lab 186 18.98 %  
17 When you use a computer lab, which operating system do you prefer to use? n=980 % of respondents % of those using labs (n=926)
I don't use labs 54 5.51 %  
Windows 680 69.39 % 73.43 %
Macintosh 25 2.55 % 2.70 %
Unix 82 8.37 % 8.86 %
Linux 139 14.18 % 15.01 %
18 Did you receive or pick up a Computing Essentials 2001 CD? n=980 % of respondents  
Yes 415 42.35 %  
No 474 48.37 %  
Don't know 91 9.29 %  
19 How helpful was the computing Essentials CD? n=980 % of respondents % of related answer
Didn't receive it 354 36.12 %  
Don't know / didn't use 352 35.92 %  
Received and Used 274 27.96 %  

Helpful to some extent

221 35.30   

Very helpful

57 5.82 % 25.79 %

Helpful

164 16.73 % 74.21 %

Not at all helpful

53 5.41 %   
20 How many times have you used a campus computing kiosk? n=980 % of respondents % of related answer
I didn't know they existed 409 41.73 %  
I knew they existed 571 58.27 %  

never

215 21.94 % 37.65 %

1 time

95 9.69 % 16.64 %

2 times

79 8.06 % 13.84 %

3-5 times

106 10.82 % 18.56 %

5-10 times

42 4.29 % 7.36 %

10-20 times

19 1.94 % 3.33 %

more than 20 times

15 1.53 % 2.63 %
21 NC State offers Norton AntiVirus free of charge to all registered students. Have you installed Norton AntiVirus from NC State on your computer(s)? n=980 % of respondents % of related answer
I wasn't aware it was available 217 22.14 %  
I was aware it was available 763 77.86  

I knew it was available but didn't install it

79 8.06 % 10.35 %

I have other anti-virus software installed

119 12.14 % 15.60 %

I downloaded it from the website

294 30.00 % 38.53 %

I installed it from the Computing Essentials CD

98 10.00 % 12.94 %

I got it from somewhere else or I don't remember where I got it

173 17.65 % 22.67 %