Survey:  2004 ResNet Survey
Total Number of Entries: 1242


1.   Where do you live?
n = 1242

Answer Number of Respondents Percent of Respondents
Greek Court 28 2.25%
Alexander 28 2.25%
Avent Ferry 67 5.39%
Bagwell 44 3.54%
Becton 35 2.82%
Berry 12 0.97%
Bowen 45 3.62%
Bragaw 159 12.8%
Carroll 58 4.67%
Gold 9 0.72%
Lee 179 14.41%
Metcalf 58 4.67%
North 35 2.82%
Owen 73 5.88%
Sullivan 182 14.65%
Syme 39 3.14%
Tucker 65 5.23%
Turlington 27 2.17%
Watauga 10 0.81%
Welch 14 1.13%
Wood 75 6.04%
Off-campus 0 0%

 

 
2.   Are you planning on living on campus in the fall?
n = 1242

Answer Number of Respondents Percent of Respondents
Yes 756 60.81%
No 457 36.77%
Not sure 29 2.34%


3.   Why have you not brought a computer with you to campus this semester? If you don't own one, why have you chosen not to purchase one? If you have a computer with you, why have you chosen not to connect it to ResNet?
n = 28

Click Here to view Free Responses


4.   Are you planning on having your own computer in the fall? (asked of those who do not have their own computer)
n = 28

Answer Number of Respondents Percent of Respondents
Yes 10 35.71%
No 4 14.29%
Not sure 14 50%


5.   What sources have you used for computer access while at NC State? Please fill in a Percent of Respondents for each of the sources below. They should total 100%. (asked of those who do not have their own computer)
n = 28

Answer Percent of Respondents
Computer lab 78.64%
Roommate's / Suitemate's computer 11.55%
Friend's computer on campus 6.79%
Friend's computer off campus 0.21%
Family's computer 2.23%
My own computer 0.71%
Other 0.36%


6.   Who installed your Ethernet Network Adapter?
n = 1214

Answer Number of Respondents Percent of Respondents Percent of Related Answer
It came preinstalled / built-in 785 64.53%  
I installed it myself (with or without help from online/printed documentation) 295 24.28%  
Someone else installed it 134

11.04%

 

A ResNet staff member installed it

12

0.99%

8.96%

An off-campus vendor installed it

3

0.25%

2.24%

A family member installed it

87

7.16%

64.93%

A friend / roommate/ suitemate installed it

31

2.55%

25.13%

Other (Please Fill In)

1

0.08%

0.75%


7.   With whom did you consult to get your ResNet connection to work?
n = 1214

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I did not consult with anyone (or used printed/online documentation) 876 72.1%  
I consulted with someone 338 27.84%  

ResNet staff member

94

7.65%

27.81%

A Consultant at 515-HELP or help@ncsu.edu (The NC State Help Desk)

40

3.29%

11.83%

A family member

86

7.08%

25.44%

Someone on my floor (including roommate or suitemate)

71

5.76%

21.01%

A friend, other than someone on my floor

44

3.54%

13.02%

Other (Please Fill In)

3

0.25%

0.89%



8.   Having ResNet service available influenced my decision to live on campus.
n = 1214

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Agree to some extent 611 50.33  

Strongly Agree

162

13.34%

26.51%

Agree

449

36.99%

73.49%

Neutral 421 34.68%  
Disagree 125 10.3%  
Strongly Disagree 57 4.7%  


9.   Having ResNet service in my room has had a positive impact on my ability to get my course work done.
n = 1214

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Agree to some extent 1141 93.99  

Strongly Agree

842

69.36%

73.79%

Agree

299

24.63%

26.21%

Neutral 55 4.53%  
Disagree 15 1.24%  
Strongly Disagree 3 0.25%  


10.   While here at NC State I have used computer network access to such a degree that it has hindered my academic success. (e.g. over use of multi-player games, AIM, IRC, email, etc.)
n = 1242

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Agree to some extent 294 23.67  

Strongly Agree

77

6.2%

26.19%

Agree

217

17.47%

73.81%

Neutral 275 22.14%  
Disagree to some extent 673 54.19%  

Disagree

505

40.66%

75.04%

Strongly Disagree

168

13.53%

24.96%



11.   How much do you actively use your ResNet service on an average day?
n = 1214

Answer Number of Respondents Percent of Respondents
Less than one hour 10 0.82%
1-2 hours 131 10.79%
3-5 hours 538 44.32%
5-8 hours 358 29.49%
9 or more hours 177 14.58%


12.   How many devices (computers, game consoles, networked printers, etc.) do you have connected to ResNet
n = 1242

Answer Number of Respondents Percent of Respondents
0 59 4.75%
1 806 64.9%
2 271 21.82%
3 72 5.8%
4 19 1.53%
5 9 0.72%
6 2 0.16%
more than 6 4 0.32%


13.   What kind of computers/devices do you regularly connect to ResNet? Check all that apply.
n = 1242, total responses = 1743

Answer Number of Respondents Percent of Respondents
Intel-compatible PC (Windows, Linux) 1115 89.77%
Macintosh 42 3.38%
Sun 19 1.53%
Handheld computer (e.g. Pocket PC) 45 3.62%
Networked printer / stand-alone print server 177 14.25%
Switch/Hub 53 4.27%
Router 65 5.23%
Wireless access point 70 5.64%
Digital Video Recorder (e.g. TiVo) 13 1.05%
Game console (e.g. XBox, PS2, etc.) 90 7.25%
Other 54 4.35%


14.   What is the primary operating system that you use?
n = 1214

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Windows 1161 93.48%  

Windows XP

986

81.22%

84.93%

Windows 2000

69

5.68%

5.94%

Windows ME

44

3.62%

3.79%

Windows 98

58

4.78%

5.00%

Windows NT

2

0.16%

0.17%

Windows 95

2

0.16%

0.17%

Linux 18 1.48%  
Macintosh OS X 28 2.31%  
Macintosh OS9 or below 0 0%  
I am not sure 6 0.49%  
Other 1 0.08%  


15.   Do you use your ResNet connection for a desktop or portable computer(s)?
n = 1214

Answer Number of Respondents Percent of Respondents
Desktop 667 54.94%
Portable (Laptop, notebook, etc.) 446 36.74%
Both 101 8.32%


16.   When you have needed help with computing problems while at NC State, from whom have you received assistance? If you have never needed assistance, please fill in 0 for all fields.
n = 1242

Answer Number of Respondents Percent of Respondents Frequency used
I have never needed help 406 32.69%
I have needed help 836 67.31%

ResNet Technician

332

10.52%

15.76%

NC State Help Desk (515-HELP, help@ncsu.edu, 208 Hillsborough Building)

321

10.18%

15.82%

Departmental or College Help Desk

51

1.07%

1.50%

Roommate / Suitemate

408

12.17%

19.32%

Friend

550

19.6%

31.18%

Family Member

239

7%

11.28%

Professor or TA

58

1.02%

1.61%

Off-campus Vendor or Help Desk

93

2.43%

3.48%



17.   How would you rate the service you received when a ResNet technician came to your room to help you with your computer?
n = 1214

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I never had a technician come to my room 930 76.61%  
I have had a technician come to my room 284 23.39%  

Positive

260

91.55%

91.55%

Excellent

126

10.38%

48.86%

Very good

90

7.41%

34.62%

Good

44

3.62%

16.92%

Negative

24

8.45%

8.45%

Fair

13

1.07%

54.17%

Poor

11

0.91%

45.83%



18.   How would you rate the service you received from ResNet Technicians over the phone or via email?
n = 1214

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I never consulted a ResNet technician on the phone or via email 828 68.2%  
I have consulted a ResNet technician on the phone of via email 386 31.80%  

Positive

327

26.94

84.72%

Excellent

107

8.81%

37.72%

Very good

136

11.2%

41.59%

Good

84

6.92%

25.69%

Negative

59

4.86%

15.28%

Fair

40

3.29%

67.80%

Poor

19

1.57%

32.20%



19.   How would you rate the service you have received from the NC State Help Desk? (515-HELP, help@ncsu.edu, 208 Hillsborough Bldg.)
n = 1242

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I have never used the NC State Help Desk 867 69.81%  
I have used the NC State Help Desk 375 30.19%  

Positive

335

26.97

89.33%

Excellent

109

8.78%

32.54%

Very good

128

10.31%

38.21%

Good

98

7.89%

29.25%

Negative

40

3.22%

10.67%

Fair

31

2.5%

77.50%

Poor

9

0.72%

22.50%



20.   If you had a computing question, what would be your preferred way of asking it, from the choices below:
n = 1242

Answer Number of Respondents Percent of Respondents
Email 310 25.04%
Telephone 447 36.11%
Instant Messenger 203 16.16%
In Person 207 16.56%
Web-based self help 75 6.06%


21.   How often do you use a computer lab?
n = 1242

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Never 85 6.84%  
Sometimes 1157 93.16  

1-2 times per semester

297

23.91%

25.67%

1-2 times per month

315

25.36%

27.23%

1-2 times per week

313

25.2%

27.05%

3-5 times per week

148

11.92%

12.79%

6-8 times per week

41

3.3%

3.54%

9 or more times per week

43

3.46%

3.72%



22.   Which computer lab do you use more frequently?
n = 1242

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I do not use the labs 90 7.25%  
Residence Hall Unity Lab 596 47.99%  

Avent Ferry Unity Lab

43

3.46%

7.21%

Bagwell Unity Lab

60

4.83%

10.07%

Sullivan Unity Lab

246

19.81%

41.28%

Tucker Unity Lab

219

17.63%

36.74%

North Unity Lab

28

2.25%

4.70%

Other Unity Lab 134 10.79%  

DH Hill Unity Lab

99

7.97%

73.88%

Laundry Unity Lab

33

2.66%

24.63%

ES King Village Unity Lab

2

0.16%

1.49%

EOS Lab (Leazar, Withers) 135 10.87%  
College Lab (CHASS, CALS, etc) 287 23.11%  


23.   When you use a computer lab, which operating system do you prefer to use?
n = 1242

Answer Number of Respondents Percent of Respondents
I do not use labs 75 6.04%
Windows 902 72.62%
Machintosh 38 3.06%
Unix 55 4.43%
Linux 172 13.85%


24.   What software packages would you like to have available that are not already in the computer labs? Please provide the operating system, if applicable.
n = 1242

Click Here to view Free Responses


25.   In the past year, in how many of your courses did the instructor use classroom technology (e.g. computer, vcr, data projector, etc.) as part of the instruction?
n = 1242

Answer Number of Respondents Percent of Respondents
0 29 2.33%
1 78 6.28%
2 238 19.16%
3-5 562 45.25%
more than 5 335 26.97%


26.   How much did the use of technology in the classroom enhance your ability to learn the material being presented?
n = 1242

Answer Number of Respondents Percent of Respondents
None of my classes used technology 25 2.01%
A lot 470 37.84%
Somewhat 617 49.68%
A little 112 9.02%
Not at all 18 1.45%


27.   Thinking over the classes you took this year, how well prepared were you before entering the classes to work with the technologies you used in them (or to complete assignments for them)?
n = 1242

Answer Number of Respondents Percent of Respondents
None of my classes used any technology 28 2.25%
Very well prepared 665 53.54%
Moderately well prepared 502 40.42%
Poorly prepared 37 2.98%
Not prepared at all 10 0.81%


28.   Do you have any comments about the use (or lack of use) of classroom technology in your courses this year or in general?
n = 1242

Click Here to view Free Responses


29.   If you had been able to schedule a small conference room for group projects or study sessions, how many times would you have used it this year?
n = 1242

Answer Number of Respondents Percent of Respondents Percent of Related Answer
None 249 20.05%  
At least once 993 79.95%  

1-2 times

468

37.68%

47.13%

3-5 times

327

26.33%

32.93%

5-10 times

124

9.98%

12.49%

more than 10 times

74

5.96%

7.45%



30.   If you were able to schedule a small conference room for group projects or study sessions, what types of equipment would you use in this environment? Check all that apply.
n = 1242, total responses = 3923

Answer Number of Respondents Percent of Respondents
Computer 1088 87.60%
Document camera 188 15.14%
Video conferencing 118 9.50%
Whiteboard 890 71.66%
Screen sharing software 233 18.76%
Large computer display for group viewing 647 52.09%
Wireless Internet access 759 61.11%


31.   Other than what is listed above, what other equipment/technology would you like in such a room?
n = 1242

Click Here to view Free Responses

some popular responses
number of times mentioned
copier
7
dvd
3
printer
13
projector
30
scanner
7
telephone
4
tv
12
vcr
7


32.   What do you use a PDA (Palm, Handspring, PocketPC, etc.) for? If you do not use a PDA, enter 0 for all possibilities.
n = 1242

Answer Number of Respondents Percent of Respondents Frequency Used
I don't use a PDA 1085 87.36 %
I use a PDA 157 12.64%

Scheduling / Calendar

146

8.43%

67.36%

Playing Games

90

1.9%

15.39%

Email (composing, sending and receiving, online or offline)

42

0.77%

5.57%

Browsing the Web

46

0.83%

6.33%

Instant Messaging

34

0.63%

5.34%



33.   What brand and model of PDA do you use most often?
n = 1242

Click Here to view Free Responses

some popular responses
number of times mentioned
Dell
10
Handspring
9
Hp
11
Palm
68
Sony
21
Toshiba
10

 



34.   What do you use your cell phone for? If you do not have a cell phone, please fill in 0 for each option.
n = 1242

Answer Number of Respondents Percent of Respondents Frequency
I don't have a cell phone 198 15.94%
I have a cell phone 1044 84.06%

Talking

76.57%

91.18%

91.18%

Scheduling / Calendar

3.7%

12.30%

3.68%

Playing Games

2.24%

7.52%

2.29%

Email (composing, sending and receiving, online or offline)

0.75%

9.20%

0.59%

Browsing the Web

0.65%

7.67%

0.55%

Instant Messaging

1.83%

11.00%

1.64%



35.   What brand and model cell phone do you use most often? Who is your cell provider (Cingular, Sprint, NexTel, etc.)?
n = 1242

Click Here to view Free Responses

some popular responses
number of times mentioned
alltel
270
cingular
227
sprint
127
verizon
236

 



36.   Have you used the NC State-provided "Nomadic" wireless Internet access available on campus?
n = 1242

Answer Number of Respondents Percent of Respondents Percent of Related Answer
No 854 68.76%  

I was not aware that NC State provided wireless Internet access

188

15.14%

22.01%

I knew it was available but i do not have a laptop or other wireless-capable device

474

38.16%

55.50%

I knew it was available and i have a laptop or PDA, but it does not have wireless capability

91

7.33%

10.66%

I have a wireless-capable device, but I have not used the wireless service on campus

101

8.13%

11.83%

Yes 388 31.24%  

I have used NC State's provided "Nomadic" wireless a few times

250

20.13%

64.43%

I use NC State's "Nomadic" wireless regularly

138

11.11%

35.57%



37.   About how many times have you used a campus computing kiosk this year?
n = 1242

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I did not know they existed 321 25.85%  
I knew they existed 921 74.15%  

Never

316

25.44%

34.31%

1 time

109

8.78%

11.83%

2 times

137

11.03%

14.88%

3-5 times

191

15.38%

20.74%

5-10 times

96

7.73%

10.42%

10-20 times

38

3.06%

4.13%

more than 20 times

34

2.74%

3.69%



38.   How helpful was the Computing Essentials 2003 CD?
n = 1242

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I did not receive the CD 196 15.78%  
I did not use the CD 363 29.23%  
Used the CD 683 54.99%  

Very helpful

175

14.09%

25.62%

Helpful

251

20.21%

36.75%

A little helpful

219

17.63%

32.06%

Not at all helpful

38

3.06%

5.56%



39.   Antivirus software is required on all Windows and Macintosh computers connected to ResNet. NC State offers Symantec Antivirus free of charge to all registered students. Have you installed Symantec Antivirus from NC State on your computer(s)? (Please answer honestly! We're not going to come after you if you haven't installed it!)
n = 1242

Answer Number of Respondents Percent of Respondents Percent of Related Answer
I was not aware it was available 57 4.59%  
I knew it was available, but did not install it 43 3.46%  
I have other antivirus software installed 241 19.4%  
I installed NC State's Symantec AntiVirus 901 72.54%  

I downloaded it from the website

346

27.86%

38.40%

I installed it from the Computing Essentials CD

469

37.76%

52.05%

A ResNet technician installed it for me

31

2.5%

3.44%

I got it from somewhere else or I do not remember where I got it

55

4.43%

6.10%



40.   Are there any services that Information Technology Division should provide that are not currently provided?
n = 1242

Click Here to view Free Responses


41.   Feel free to add comments below about ResNet or any of the above questions.
n = 1242

Click Here to view Free Responses






Free Responses


Question:
Why have you not brought a computer with you to campus this semester? If you don't own one, why have you chosen not to purchase one? If you have a computer with you, why have you chosen not to connect it to ResNet?


Answers (28 valid results)


Question:
What software packages would you like to have available that are not already in the computer labs? Please provide the operating system, if applicable.


Answers (351 valid results)


Question:
Do you have any comments about the use (or lack of use) of classroom technology in your courses this year or in general?


Answers (278 valid results)


Question:
Other than what is listed above, what other equipment/technology would you like in such a room?


Answers (199 valid results)


Question:
What brand and model of PDA do you use most often?


Answers (185 valid results)


Question:
What brand and model cell phone do you use most often? Who is your cell provider (Cingular, Sprint, NexTel, etc.)?


Answers (1022 valid results)


Question:
Are there any services that Information Technology Division should provide that are not currently provided?


Answers (221 valid results)


Question:
Feel free to add comments below about ResNet or any of the above questions.


Answers (240 valid results)