Survey:  2008 ResNet Survey
Number of Entries: 1413

1.   Where do you live?
 

Answer Number of Respondents Percent of Respondents
Alexander 34 2.4%
Avent Ferry 78 5.5%
Bagwell 38 2.7%
Becton 46 3.3%
Berry 13 0.9%
Bowen 64 4.5%
Bragaw 129 9.1%
Carroll 56 4.0%
Gold 7 0.5%
Lee 154 10.9%
Metcalf 67 4.7%
North 42 3.0%
Owen 47 3.3%
Sullivan 158 11.2%
Syme 42 3.0%
Tucker 52 3.7%
Turlington 32 2.3%
Watauga 19 1.3%
Welch 16 1.1%
Wolf Village 198 14.0%
Wood 79 5.6%
Greek Court 38 2.7%
Off-campus 4 0.3%


2.   Are you planning to live on campus in the fall?
 

Answer Number of Respondents Percent of Respondents
Yes 811 57.4%
No 557 39.4%
Not Sure 45 3.2%


4.   Having ResNet service available influenced my decision to live on campus.
 

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Agree to some extent 567 40.1%
Strongly Agree 160 11.3% 18.2%
Agree 407 28.8% 71.8%
Neutral 489 34.6%
Disagree to some extent 353 25.0%
Disagree 237 16.8% 67.1%
Strongly Disagree 116 8.2% 32.9%


5.   Having ResNet service in my room has had a positive impact on my ability to get my course work done.
 

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Agree to some extent 1298 91.9%
Strongly Agree 884 62.6% 68.1%
Agree 414 29.3% 31.9%
Neutral 90 6.4%
Disagree to some extent 21 1.5%
Disagree 15 1.1% 71.4%
Strongly Disagree 6 0.4% 28.6%


6.   While here at NC State I have used computer network access to such a degree that it has hindered my academic success. (e.g. over use of web surfing, AIM, network games, etc.)
 


Answer Number of Respondents Percent of Respondents Percent of Related Answer
Agree to some extent 403 28.5%
Strongly Agree 101 7.1% 25.1%
Agree 302 21.4% 74.9%
Neutral 332 23.5%
Disagree to some extent 674 47.7%
Disagree 523 37.0% 77.6%
Strongly Disagree 151 10.7% 22.4%


7.   How much do you actively use your ResNet service on an average day?
 

Answer Number of Respondents Percent of Respondents
9 or more hours 217 15.4%
5-8 hours 500 35.4%
3-5 hours 558 39.5%
1-2 hours 117 8.3%
Less than 1 hour 17 1.2%


8.   How many devices (computers, game consoles, etc.) do you have connected to ResNet?
 

Answer Number of Respondents Percent of Respondents
Zero 73 5.2%
1 893 63.2%
2 302 21.4%
3 88 6.2%
4 33 2.3%
5 11 0.8%
6 6 0.4%
More than 6 3 0.2%


9.   Do you use your ResNet connection for a desktop or portable computer(s)?
 

Answer Number of Respondents Percent of Respondents
Portable - Laptop 1178 83.4%
Portable - Tablet 12 0.8%
Desktop 112 7.9%
Both a portable (laptop or tablet) and desktop 107 7.6%


10.   What kind of devices do you regularly connect to ResNet? Check all that apply.
 

Answer Number of Respondents Percent of Respondents
Intel-compatible PC (Windows, Linux) 1130 80.0%
Macintosh computer (PowerPC or Intel-based) 180 12.7%
Sun computer 6 0.4%%
Switch/hub 35 2.5%
Wireless router / wireless access point 275 19.5%
Wired router 69 4.9%
PDA/Handheld computer 45 3.2%
Networked printer / stand-alone print server (not a typical printer that is connected to your computer) 58 4.1%
Digital Video Recorder (e.g. TiVo) 10 0.7%
IP Phone (e.g. Vonage) 7 0.5%
Playstation 2 26 1.8%
Playstation 3 45 3.2%
PSP 19 1.3%
Xbox 26 1.8%
XBox 360 193 13.7%
Wii 71 5.0%
Nintendo DS 30 2.1%
Other game console 5 0.4%
Other device not listed here 21 1.5%


11.   Please specify what 'other' devices you have connected to ResNet.
 

click here for responses


12.   What is the primary operating system that you use?
 

Answer Number of Respondents Percent of Respondents
Windows Vista 514 36.4%
Windows XP 667 47.2%
Windows 2000 34 2.4%
Other Windows 2 0.1%
Macintosh OS X 152 10.8%
Macintosh OS 9 or below 2 0.1%
Linux (any distribution) 25 1.8%
Not sure 9 0.6%
click here for "other" responses


13.   Regardless of when and where you actually use your laptop now, which of the following statements best describes how you intended to use it when you first got it?
n=1298

Answer Number of Respondents Percent of Respondents
I thought I would simply keep it at my residence and not carry it around anywhere. 110 8.5%
I thought I would bring my laptop with me when I went away for some extended period of time (e.g., home for the weekend, on a trip, etc.), but as a rule not carry it with me on campus. 206 15.9%
I thought I would occasionally carry my laptop with me to use around campus (e.g., in the library, in class, etc.) 610 47.0%
I thought I would frequently carry my laptop with me to use around campus 276 21.3%
I thought I would always or almost always carry my laptop with me to use around campus 96 7.4%


14.   Which of the following best describes the extent to which you actually carry your laptop with you on campus?
n=1298

Answer Number of Respondents Percent of Respondents
I don't -- my laptop always stays at my residence. 96 7.4%
I bring my laptop with me when I go away for some extended period of time (e.g., home for the weekend, on a trip, etc.), but as a rule do not carry it with me on campus. 313 24.1%
I occasionally carry my laptop with me to use around campus (e.g., in the library, in class, etc.) 667 51.4%
I frequently carry my laptop with me to use around campus 149 11.5%
I always or almost always carry my laptop with me to use around campus 73 5.6%


15.   Was your computer affected by viruses, spyware or trojans at any time this year?
 

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Yes 348 24.6%
Yes, and I (or someone else) ended up reformatting my computer because of it. 98 6.9% 28.2%
Yes, and it was fixed without reformatting. 154 10.9% 44.3%
Yes, but I don't remember how it was fixed. 48 3.4% 13.8%
Yes, and it still is being affected. 48 3.4% 13.8%
No. 1061 75.4%  


16.   Antivirus software is required on all Windows and Macintosh computers connected to ResNet. NC State offers Symantec Antivirus free of charge to all registered students.

Have you installed Symantec Antivirus from NC State on your computer(s)? (Please answer honestly! We're not going to come after you if you haven't installed it!)

 

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Yes 1032 73.0%
Yes, I downloaded it from the NCSU Antivirus website. 495 35.0% 48.0%
Yes, a ResNet technician installed it for me. 18 1.3% 1.7%
Yes, I installed it from the Help! CD. 396 28.0% 38.4%
Yes, I got it from somewhere else or I do not remember where I got it. 123 8.7% 11.9%
No 377 27.0%  
No, I was not aware it was available. 83 5.9% 22.0%
No. I knew it was available, but I installed other antivirus software. 246 17.4% 65.3%
No. I knew it was available, but I have not installed it or any other antivirus software. 48 3.4% 12.7%


17.   Have you ever needed help with computing problems while at NC State (including getting your ResNet connection to work)?
 

Answer Number of Respondents Percent of Respondents
Yes 417 29.5%
No 992 70.2%


18.   When you have needed help with computing problems while at NC State, how often did you get help from these sources?
n=427

Never   Occasionally   Sometimes   Often   Always
Answer Number of Respondents Percent of Respondents   Number of Respondents Percent of Respondents   Number of Respondents Percent of Respondents   Number of Respondents Percent of Respondents   Number of Respondents Percent of Respondents
Family Member 213 49.9%   94 22.0%   35 8.2%   50 11.7%   35 8.2%
Professor or TA 364 85.4%   45 10.6%   15 3.5%   0 0.0%   2 0.5%
Departmental or College Help Desk 319 75.1%   47 11.1%   25 5.9%   21 4.9%   13 3.1%
Roommate / Suitemate 167 39.5%   117 27.7%   63 14.9%   63 14.9%   13 3.1%
Friend 108 25.6%   133 31.5%   75 17.8%   77 18.2%   29 6.9%
ResNet Technician 235 55.7%   101 23.9%   43 10.2%   22 5.2%   21 5.0%
NC State Help Desk (515-HELP, help@ncsu.edu, 106 Hillsborough Building) 224 53.3%   102 24.3%   41 9.8%   33 7.9%   20 4.8%
Off-campus Vendor or Help Desk 342 81.4%   44 10.5%   15 3.6%   13 3.1%   6 1.4%


19.   How would you rate the service you received when a ResNet technician came to your room to help you with your computer?
n=190

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Positive 171 90.0%
Excellent 61 32.1% 35.7%
Very good 64 33.7% 37.4%
Good 46 24.2% 26.9%
Negative 19 10.0%
Fair 11 5.8% 57.9%
Poor 8 4.2% 42.1%


20.   How would you rate the service you have received from the NC State Help Desk? (515-HELP, help@ncsu.edu, resnet@ncsu.edu, 106 Hillsborough Bldg.)
n=196

Answer Number of Respondents Percent of Respondents Percent of Related Answer
Positive 178 90.8%
Excellent 57 29.1% 32.0%
Very good 64 32.6% 36.0%
Good 57 29.1% 32.0%
Negative 18 9.2%
Fair 11 5.6% 61.1%
Poor 7 3.6% 38.9%


21.   If you had a computing question, what would be your preferred way of asking it, from the choices below:
 

Answer Number of Respondents Percent of Respondents
In person 369 26.1%
Telephone 426 30.1%
E-mail 335 23.7%
Instant Messenger 170 12.0%
Live web-based chat 59 4.2%
Web-based self help wizard 50 3.5%


22.   If your computer needed to be serviced by a ResNet technician, which of these choices would you prefer?

In room: Have the technician come to my room to fix it. I understand that I will have to be there at all times with the tech and that if s/he runs out of time, I will need to schedule a follow-up appointment.

Drop off: Drop my computer off at a location on campus to be fixed and pick it up 24 hours later.
 

Answer Number of Respondents Percent of Respondents
In-room 718 50.8%
Drop off 458 32.4%
Not sure 233 16.5%


23.   If the Office of Information Technology (OIT) were to offer free technology workshops, what types would you be most interested in attending? Check all that apply.
 

Answer Number of Respondents Percent of Respondents
Computer security basics 359 25.4%
Computing at NC State 195 13.8%
Photoshop 730 51.7%
Webpage design (with Dreamweaver) 526 37.2%
MS Office (Word, Excel, Powerpoint) 282 20.0%
Using Blackboard (Vista) 106 7.5%
None of the above 323 22.9%


24.   Are there any other applications you might be interested in OIT offering?
 

click here for responses


25.   How does having classroom instructional technology (e.g. computer, document camera, data projector, etc.) used in your courses help you learn compared to courses in which it is not used?
 

Answer Number of Respondents Percent of Respondents
I don't learn as well when it's used 35 2.5%
No difference 399 28.2%
I learn better when it's used 854 60.4%
Not applicable / not sure 121 8.6%


26.   In how many of your courses were "clickers" (instructional response pads) used this past year? [see picture of clicker]
 

Answer Number of Respondents Percent of Respondents
0 869 61.5%
1 439 31.1%
2 81 5.7%
More than 2 20 1.4%


27.   Please list the courses you had this year that used clickers and the brand of clicker you used for each. (For example, BIO105-Turningpoint)
 

click here for responses


28.   Do you have any comments about the use (or lack of use) of classroom technology in your courses this year or in general?
 

click here for responses


29.   How useful would it be to have your classroom content recorded and made available to you online after class?
 

Answer Number of Respondents Percent of Respondents
Not useful 62 4.4%
A little useful 320 22.6%
Useful 390 27.6%
Very useful 637 45.1%


30.   How useful to you is the semi-annual Computing@NC State newspaper? [see picture]
 

Answer Number of Respondents Percent of Respondents
Didn't know about it 757 53.6%
Didn't receive 153 10.8%
Didn't use 256 18.1%
Not at all useful 58 4.1%
A little useful 128 9.1%
Useful 43 3.0%
Very useful 14 1.0%


31.   How useful to you is the Computing Essentials website? [see site]
 

Answer Number of Respondents Percent of Respondents
Haven't used 1007 71.3%
Not at all useful 25 1.8%
A little useful 232 16.4%
Useful 112 7.9%
Very useful 33 2.3%


32.   About how many times have you used a campus computing kiosk this year?
 

Answer Number of Respondents Percent of Respondents
I didn't know they existed 406 28.7%
Never 305 21.6%
1 time 138 9.8%
2 times 114 8.1%
3-5 times 187 13.2%
5-10 times 130 9.2%
10-20 times 66 4.7%
More than 20 times 63 4.5%


33.   How often do you use a computer lab?
 

Answer Number of Respondents Percent of Respondents
Never 141 10.0%
1-2 times per semester 334 23.6%
1-2 times per month 357 25.3%
1-2 times per week 340 24.1%
3-5 times per week 167 11.8%
6-8 times per week 40 2.8%
9 or more times per week 30 2.1%


34.   Are you aware of the Flyspace rooms in Talley Student Center? These rooms, located adjacent to the Wolves Den, provide reservable collaborative workspace with whiteboards and easy-to-use computing equipment available.
 

Answer Number of Respondents Percent of Respondents
Yes, and I used them at least once this year. 83 5.9%
Yes, but I didn't have a chance to use them. 258 18.3%
Yes, but I don't think I would have a use for them. 225 15.9%
No, but I would have liked to have used them had I known about them. 460 32.6%
No, and I don't think I would have a use for them. 383 27.1%


35.   How useful was the 2007 Help! CD? [see picture]
 

Answer Number of Respondents Percent of Respondents
Didn't know about it 347 24.6%
I didn't receive the CD 246 17.4%
I received but didn't use the CD 323 22.9%
Not at all helpful 26 1.8%
A little helpful 221 15.6%
Helpful 191 13.5%
Very helpful 55 3.9%


36.   Have you used the NC State-provided "Nomadic" wireless Internet access available on campus?
 

Answer Number of Respondents Percent of Respondents
I use NC State's "Nomadic" wireless regularly. 800 56.6%
I have used NC State's provided "Nomadic" wireless a few times. 403 28.5%
I knew it was available but I do not have a laptop or PDA. 75 5.3%
I knew it was available and I have a laptop or PDA, but it does not have wireless capability. 20 1.4%
I have a wireless-capable device, but I have not used the wireless service on campus. 74 5.2%
I was not aware that NC State provided wireless Internet access. 37 2.6%


37.   In which of the following locations do you regularly use NC State-provided "Nomadic" wireless Internet access? (check all that apply)
 

Answer Number of Respondents Percent of Respondents
Residence hall room 509 36.0%
Common areas of residence hall 581 41.1%
Classrooms 951 67.3%
Computer labs 348 24.6%
Library 967 68.4%
Student Centers 294 20.8%
Dining Hall 132 9.3%
Atrium, Brickyard, or other outdoor common area on campus 388 27.5%
Building lounge or other indoor common area on campus (not including residence halls) 415 29.4%


38.   Why do you use campus computing labs? For each of the reasons below please select how often you visit a lab primarily for this reason.
 

Never   Occasionally   Sometimes   Often   Always
Answer Number of Respondents Percent of Respondents   Number of Respondents Percent of Respondents   Number of Respondents Percent of Respondents   Number of Respondents Percent of Respondents   Number of Respondents Percent of Respondents
Print 411 32.3%   283 22.3%   180 14.2%   237 18.6%   160 12.6%
Access software I don't have 420 33.0%   258 20.3%   239 18.8%   228 17.9%   126 9.9%
Read e-mail 381 30.0%   449 35.3%   214 16.8%   170 13.4%   57 4.5%
Work with others 297 23.4%   399 31.4%   314 24.7%   220 17.3%   41 3.2%
Do research/homework 346 27.2%   363 28.6%   289 22.7%   216 17.0%   57 4.5%
Play games 1025 80.6%   159 12.5%   67 5.3%   13 1.0%   7 0.6%
Kill time 532 41.9%   416 32.7%   186 14.6%   95 7.5%   42 3.3%


39.   Which computer lab do you use most frequently?
n=1268

Answer Number of Respondents Percent of Respondents
Wolf Village Unity Lab 88 6.9%
Avent Ferry Unity Lab 57 4.5%
Honors Village Commons Unity Lab 69 5.4%
Sullivan Unity Lab 187 14.7%
Tucker Unity Lab 89 7.0%
North Unity Lab 33 2.6%
DH Hill Unity Lab 449 35.4%
Laundry Unity Lab 23 1.8%
ES King Village Unity Lab 0 0.0%
EOS Lab (Daniels, EB1) 102 8.0%
College Lab (CHASS, CALS, etc) 171 13.5%


40.   When you use a computer lab, which operating system do you prefer to use?
n=1268

Answer Number of Respondents Percent of Respondents
Windows 1017 80.2%
Macintosh 180 14.2%
Unix 5 0.4%
Linux 66 5.2%


41.   Do you subscribe to the university cable television system?
 

Answer Number of Respondents Percent of Respondents
Yes 855 60.5%
No 554 39.2%


42.   Why don't you subscribe to university cable?
n=492

Answer Number of Respondents Percent of Respondents
It's too expensive. 313 63.6%
I don't have time to watch cable TV. 161 32.7%
I don't like the content. 18 3.7%
click here for "other" responses


43.   What type of material would you like to see more of on cable television?
 

Too many channels of this type   Adequate channels of this type   Not enough channels of this type   Not enough channels of this type; I would be willing to pay more for channels of this type
Answer Number of Respondents Percent of Respondents   Number of Respondents Percent of Respondents   Number of Respondents Percent of Respondents   Number of Respondents Percent of Respondents
Music channels 137 9.7%   922 65.4%   302 21.4%   48 3.4%
Sports channels 223 15.8%   812 57.6%   295 20.9%   79 5.6%
Movie channels 39 2.8%   578 41.0%   625 44.4%   167 11.9%
Education channels 137 9.7%   986 70.0%   246 17.5%   40 2.8%


44.   Is there a channel that is not currently offered on the NC State cable lineup that you would like to see offered?
n=856

Answer Number of Respondents Percent of Respondents
Yes 271 31.7%
No 585 68.3%


45.   What channel(s) would you like to see offered?
 

click here for responses


46.   Would you be in favor of cable TV being a mandatory service and included as part of your Housing charge if it meant a 10% reduction in rates?
 

Answer Number of Respondents Percent of Respondents
Yes 815 57.7%
No 594 42.0%


47.   Do you have a TV in your room?
 

Answer Number of Respondents Percent of Respondents
Yes 1105 78.2%
No 304 21.8%


48.   Is your TV capable of receiving high definition (HD) channels?
n=1112

Answer Number of Respondents Percent of Respondents
Yes 384 34.5%
No 728 65.5%


49.   Is your TV capable of receiving digital channels?
n=742

Answer Number of Respondents Percent of Respondents
Yes 416 37.4%
No 326 29.3%


50.   If you had a choice and there was no difference in quality, would you prefer to watch your favorite cable programming on a computer or television?
 

Answer Number of Respondents Percent of Respondents
Computer 266 18.8%
Television 844 59.7%
No preference 299 21.2%


51.   On a scale of 1-5, with “1" being not interested and “5" being very interested, how interested would you be in a service that allowed you to view full-screen, broadcast quality television on your PC?
 

Answer Number of Respondents Percent of Respondents
1 - not at all interested 113 8.0%
2 145 10.3%
3 374 26.5%
4 324 22.9%
5 - very interested 456 32.3%


52.   What type of music would you like to hear on WolfBytes Radio?
 

Answer Number of Respondents Percent of Respondents
Top 40 (Maroon 5, Jessica Simpson, The Fray) 771 54.6%
Rap/Hip Hop (Ludacris, Mims) 520 36.8%
Dance (Fergie, Justin Timberlake) 412 29.2%
Country (Carrie Underwood, The Wreckers) 402 28.5%
College Music 392 27.7%
click here for "other" responses


53.   Do you own an iPod?
 

Answer Number of Respondents Percent of Respondents
Yes. 905 64.0%
No, but I own another brand of media player. 235 16.6%
No, I do not own a media player (any brand). 269 19.0%


54.   What brand of media player do you own?
 

click here for responses


55.   Does your media player support: (check all that apply)
n=1140

Answer Number of Respondents Percent of Respondents
Wireless access 210 18.4%
Video player 638 56.0%
None of the above 483 42.4%


56.   Were you aware that NC State offers a podcasting service (iTunesU) that enables you to download podcasts and materials such as course content, campus video, audio and information?
 

Answer Number of Respondents Percent of Respondents
Yes 212 15.0%
No 1197 84.7%


57.   Have you visited the iTunesU website?
n=216

Answer Number of Respondents Percent of Respondents
Yes 41 19.0%
No 175 81.0%


58.   Do you have any questions, comments, or suggestions about ResNet, the Office of Information Technology, or any of the questions on this survey?
 

click here for responses